30-20-10 Soft Landings

Online Product
Course Hours
6 hour course
This six-module online course will help built environment professionals use Soft Landings to deliver better buildings and provide a better service to their clients. These better-buildings will be operationally-ready at handover, perform to suit their required purpose and function efficiently & effectively in the long-term.
£249.00 + VAT
CIOB Academy

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Soft Landings aims to produce buildings that better meet the needs of the people that use, manage, operate and maintain them.

The intended benefits of Soft Landings are widespread; better management of risk, greater predictability in project outcomes, smoother building handover, happier end-users, reduced operational costs, improved system reliability & resilience, lower environmental impact, fewer post-handover defects, increased profits and enhanced learning-from-experience.

This unique course is based on BSRIA’s Soft Landings Framework, Government Soft Landings (GSL) and the globally respected BSRIA Commissioning Job Book authored by the course leader Glenn Hawkins.

Sessions are 1-hour long, will run from 00.30am – 00.00am GMT from TBC

Over a period of six weeks, this course will present an integrated project delivery process that starts at project inception and continues into a building’s operational life.  A journey will then be taken through the different project stages to present Soft Landings guidance and tools that delegates can take back to their workplaces and improve how projects are delivered.

**Please register your interest by emailing: academy@ciob.org.uk**


Upon course completion you will be able to:

  • State the key outcomes that clients and their construction project teams should be looking to achieve.
  • Recognise that Soft Landings is a way of helping clients and their project teams to achieve these outcomes more consistently.
  • Name the 12 core principles of Soft Landings.
  • Describe the 8 different stages of the delivery process for a construction project.
  • Outline the Soft Landings activities that should take place at the different stages of project delivery.
  • Explain how and why Soft Landings can help project teams to deliver better buildings and provide a better service to their clients.

You will also receive CPD points (6 hours) and a Certificate of Completion


This course is designed for people who are involved in winning work, preparing projects to start on site, delivering projects on site or providing project aftercare services.

It is suitable for built environment professionals of all disciplines, including project managers, construction managers, commercial & contracts managers, quantity surveyors, project planners, engineering design consultants, architects and specialist sub-contractor personnel.


The course is structured around six topics, delivered weekly:

Session 1:

Soft Landings – What it is and why it is important

TBC, 00.00 -00:00

Session 2:

The 12 core principles of Soft Landings (part 1 of 2)

TBC, 00.00 -00:00

Session 3:

The 12 core principles of Soft Landings (part 2 of 2)

TBC, 00.00 -00:00

Session 4:

Soft Landings activities during the pre-design & design stages of a project

TBC, 00.00 -00:00

Session 5:

Soft Landings activities during the site-based stage of a project

TBC, 00.00 -00:00

Session 6:

Soft Landings activities during the in-use stage of a project

TBC, 00.00 -00:00


Each session is broken down as follows:

  • 30 minutes of online presentations
  • 20 minutes of case studies
  • 10 minutes of Q&A

Each session will be recorded and made available to listen back to at your convenience. It is not to obligatory to attend the sessions live.


The course will cover:

  • Project delivery in the 21st century built environment
  • Soft Landings – What it is and why it is important
  • The 12 core principles of Soft Landings
  • Soft Landings activities at the different stages of project delivery
  • The pre-design stage
  • The design stage
  • The construction stage
  • The handover and close-out stage
  • The in-use stage


This training course is designed be an interactive learning experience, rather than a lecture.

It contains a variety of individual and group knowledge-check exercises, including identification of core principles, reviews of project documentation, production of personal action plans and answering multiple choice question.

Course Leader

Glenn Hawkins


Glenn has over 30 years’ experience of working with clients and their construction project teams.  This work has involved delivering projects, studying projects, writing about project delivery and training project professionals.  He is:

  • An award-winning trainer and workshop facilitator.  This work includes the production and delivery of bespoke training courses for clients
  • An author of high-quality publications about project management, Building Services, commissioning management and construction site productivity
  • An engineer with a Bachelor of Science degree in Building Services Engineering
  • A professional with extensive experience on major, international construction projects
  • A qualified commissioning process provider (QCxP)
  • A manager with a proven track record in securing and delivering large research, training and consultancy projects focusing on performance improvement in the built environment
  • A qualified, EITB-accredited maintenance engineer

Glenn founded his own business Clear Construction in 2008 with the aim of helping project teams to produce better buildings and provide a better service to their clients.  Over the last 9 years, he has worked with many leading built environment organisations across the UK, and in Asia, The Middle East and South Africa.