Communication Skills

Overview

Communication is at the heart of everything that we do and is vital for success in business and life.

At its simplest level, communication is about transmitting messages from one source to another. This course provides scenario-based learning to understand how we should communicate clearly to avoid miscommunication.

Company Offer

If you are a company looking to train multiple employees at a time, please contact the Academy to explore the best offers. This course can be sold individually, and also packaged with other courses on our site.

*Please note, you cannot apply the CPD discount code to this course.

Objectives

By the end of the course, you will be able to:

• Understand how to communicate effectively
• Learn how to avoid miscommunication

Suitability

There are no specific entry requirements for this course.

Structure

An online course with interactive eLearning.

Contents

This course covers the following topics:-

• The importance of good communication
• The communication process
• The meant-sent-received machine
• Choosing the right tool
• Emotional Intelligence

Assessment

There is no formal assessment, but you will be quizzed throughout the course to assess your level of understanding.