Conflict Resolution and Settlement – Online Classroom

Overview

Well implemented resolution and settlement strategies can go a long way in ensuring prompt, efficient and proper solutions to issues that may be affecting cash flow and the business profit on construction projects. As such, it is essential that you are able to utilise the best practices related to conflict resolution and also mediation, including its benefits as a tried and tested method of resolving issues promptly.

In this course, you will be guided in developing an understanding of common problems and their contractual obligations, and how to appreciate the other parties’ views and opinions. This will lead into looking at creating your own resolution protocols, identifying sustainable solutions to disputes and issues, and how to use a third party.

We will also assess during the course the inter- dependency of all the above points and plan how they can be incorporated into a master strategy to proactively manage the timeous and cost-efficient resolution of disputes.

In summary you will gain a greater understanding of the importance of negotiation and mediation techniques, and the tools to ensure successful negotiations and dispute resolution.

The next available date is:

21st October 2020

Objectives

By the end of this course, you will be able to:

• Understand how parties to a disagreement may be thinking
• Understand how to understand their thought patterns and behavioural signs
• Demonstrate a clear knowledge of the protocol of mediation
• Develop and incorporate an advanced resolution strategy into your business
• Manage all stakeholders to enable less corporate involvement and more staff efficiency
• Identify, create and manage a priority list of the core issues and their importance
• Analyse your resolution needs quickly and efficiently

Suitability

This course has been designed for clients, consultants, contractors, specialists, and sub-contractors. It is relevant to all those involved in the design, procurement and management of projects, working on all types and sizes of building, civil engineering, infrastructure and maintenance projects in both the public and private sectors. This includes Human Resources Managers, Construction Managers, Commercial Managers, Business Development Managers, Quantity Surveyors, Project Managers, Estimators, Contract Managers, Project Planners and procurement staff.

Structure

An online classroom with live tutor and interactions.

Contents

• History of informal dispute resolution
• Definitions
• Benefits of mediation
• Current resolution processes
• Novel resolution processes
• The mediation process
• Hidden meanings of speech and body language
• Workshops

Assessment

There is no assessment, you will receive a certificate of completion following the course.

Leaders

John Hayes FCIOB, FRICS.

John Hayes is a fellow of the CIOB and the RICS and is an accredited mediator with over 30 years’ experience as a quantity surveyor and commercial director.His key areas of expertise include:-

• Commercial management
• Contract reporting
• Quantum assessment
• Conflict Management
• Dispute resolution
• Training
• Claim and change assessment and negotiation

John has extensive experience of £multi-million global framework and construction projects in the UK, Europe and Australia working for £multi-billion construction companies and has extensive commercial, adjudication, arbitration and litigation experience.