Terms & Conditions


If a course is cancelled by CIOB, delegate fees will be refunded in full. Delegate cancellation terms are as follows:

Up to 90 days’ notice – 100% refund will be made

89-60 days’ notice – 50% refund will be made

59-30 days’ notice – 25% refund will be made

29 days’ notice or fewer – no refund will be made

All requests for refunds must be received by CIOB in writing. Substitutions can be made at any time. Transfers to a different course can be made if notice is given to CIOB at least one month from the date of the course booked.

The CIOB reserves the right to alter the arrangements as described due to unforeseen circumstances.

The CIOB does not warrant the content of the courses offered by third parties. All bookings with training organisations other than CIOB will be made directly with those organisations and their terms and conditions will apply.

Views and opinions offered by trainers are their own and do not necessarily reflect the guidance or opinions of CIOB or its trustees.



If you are paying by invoice, please ensure to pay your invoice at least 14 days prior to the start of the course.
Otherwise we will not be able to guaranty your space on the course.