Course
Conflict Resolution and Settlement
$428.00
Overview
This course teaches best practices for resolving conflicts and issues that impact cash flow and profits in construction projects. Participants will learn to understand contractual obligations, appreciate different perspectives, create resolution protocols, and utilize third-party mediators. The course covers the interdependence of these concepts and how to incorporate them into a master strategy for prompt and cost-effective dispute resolution. Delegates will gain knowledge of negotiation and mediation techniques for successful dispute resolution.
Members gain 1 CIOB CPD points when you reflect on the ethical aspects of your learning from this activity.
For any enquiries, please reach out to our team at: [email protected]
Event Details
Next Available Dates
19th May 2026
15th September 2026
3rd December 2026
Structure
- Following purchase of a CIOB Academy course the team will email delegates registration links and additional information, 1 week prior to the course start date.
- Accessing the live webinar sessions during the course require delegates to register using teams
Accordion Closed
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Objectives & Assessment
- Understand how parties to a disagreement may be thinking
- Understand how to understand their thought patterns and behavioural signs
- Demonstrate a clear knowledge of the protocol of mediation
- Develop and incorporate an advanced resolution strategy into your business
- Manage all stakeholders to enable less corporate involvement and more staff efficiency
- Identify, create and manage a priority list of the core issues and their importance
- Analyse your resolution needs quickly and efficiently
Suitability
This course has been designed for clients, consultants, contractors, specialists, and sub-contractors. It is relevant to all those involved in the design, procurement and management of projects, working on all types and sizes of building, civil engineering, infrastructure and maintenance projects in both the public and private sectors. This includes Human Resources Managers, Construction Managers, Commercial Managers, Business Development Managers, Quantity Surveyors, Project Managers, Estimators, Contract Managers, Project Planners and procurement staff.