Courses Terms & Conditions

These Terms and Conditions apply to the sale of any Course. Please read these Terms and Conditions carefully before purchasing a Course and print off a copy for your records. By ordering a Course, you are confirming your agreement to be bound by these Terms and Conditions.

In addition to these Terms and Conditions, Additional Terms and Conditions apply to all Online Courses which offer the CIOB Academy Payment Plan.
If there is any conflict between these Terms and Conditions, and any applicable Additional Terms and Conditions, the conflict shall be resolved according to the following order of priority; (1) the Additional Terms and Conditions; and (2) these Terms and Conditions.

www.ciobacademy.org is operated by The Chartered Institute of Building (CIOB), 1 Arlington Square, Downshire Way, Bracknell, RG12 1WA., registered under Charity No. (England and Wales) 280795 (Scotland) SC041725, VAT registration number 492 0644 43, tel: +44 (0) 1344 630700

1. Definitions

“Additional Charges” means any amounts payable which are not Fees and may include, but are not limited to, payment for the delivery of Study Materials, any re-sit fees which CIOB may charge from time to time if applicable, any administration charge for switching courses, amounts payable to the professional body for student/delegate registration, exemptions, and any import duties, taxes and customs clearances which may be payable;
“Asynchronous Online Course” means an online course which does not have a predetermined start date and is available for study by you immediately following delivery by CIOB;
“CIOB” means Chartered Institute of Building (CIOB) and/or CIOB Academy as the context may require;
“Brochure” means any online or hard copy document that is produced by CIOB to provide detailed information with respect to the Courses these Terms cover;
“Classroom Course” means a classroom based course and the Study Materials to be provided by CIOB Academy;
“CPD” means Continuing Professional Development and refers to courses in the CPD section of the website;
“Course” means either a Classroom Course and/or an Online Course whichever is purchased by you;
“Delegate” any person who purchases a CIOB course.
“Fee” means the fee payable for the Course and/or Study Materials and shall include any VAT payable but excludes Additional Charges;
“Member” means individuals who are either a Chartered member (MCIOB), Fellow (FCIOB), applicant member, student member, Associate member (ACIOB), or Incorporate member (ICIOB) of the CIOB;
“Online Course” means either an Asynchronous Online Course or a Synchronous Online Course and if applicable the Study Materials to be provided by CIOB. Includes resources listed in the CPD section of the site;
“Online Study Materials” means, but is not limited to, Online Tests, Online Tutorials and Online Downloads;
“Study Materials” means, but is not limited to, Distance Learning Materials, Question Banks, Review Exercises, Mock Exams (papers and suggested solutions), Course workbooks, Combined Companions, Online Study Materials, eBooks and Study Texts;
“Synchronous Online Course” means an online course which is only available for access by you on a predetermined start date;
“Terms” means these Terms and Conditions, the Additional Terms and Conditions and the Website Terms of Use if you purchase a Course via the Website;
“Website” means www.ciobacademy.org; and “you” means the individual purchasing the Course.

2. Ordering Procedure

2.1 Ordering via the Website

2.1.1 In order to purchase a Course via the Website you must register for an online CIOB Academy account via the Website. If you already have an online CIOB Academy account, you can log onto your account using the user name and password that you were provided with when you registered.

2.1.2 When purchasing a Course via the Website, you can change your order at any time up to the point at which you click the “Pay Now” button by amending the details submitted and/or by using the “Remove” option to remove an item from your basket.

2.3 When you place an order for a Course you are offering to purchase that Course on these Terms. CIOB reserves the right to decline or cancel your order, or any part of your order.

2.4 Following receipt by CIOB of your order for a Course via the Website, you will receive an email confirming that your order has been received by CIOB. Your order will be subject to acceptance by CIOB of your offer to purchase in accordance with Clause 2.5 below.

2.5 A legally binding agreement shall not come into existence until CIOB has accepted your offer to purchase a Course by receiving payment for the Course in cleared funds from yourself or if applicable your employer or other individual in accordance with Clause 3.6 below.

2.6 Except where Courses are sold together by CIOB in one bundle for a single price, where your order consists of multiple Courses, each individual Course will be treated by CIOB as a separate offer to purchase. Acceptance of your offer to purchase one or more of the Courses will not be an acceptance by CIOB of your offer to purchase any other Courses which make up your order.

2.7 CIOB reserves the right to withdraw at any time Courses advertised for sale on the Website and/or the Brochure.

3. Payment Terms

3.1 The Fee for any Course at any given time will be displayed on the Website and/or will be notified to you by a CIOB Academy and/or CIOB representative. Fees are quoted in pounds sterling, exclusive of VAT and exclusive of any Additional Charges.

3.2 If you purchase a Course on the Website:

3.2.1 The Fee including VAT will be shown prior to completion of the online transaction; and

3.2.2 CIOB will debit the Fee from your credit card or debit card on or after the day you make an order for a Course. Credit or debit card details are collected over a secure link and an authorised amount verification is taken immediately. At the time of collection of these details you will be asked if you would like to register these card details with us to facilitate future orders. If you have agreed to your card details being stored, they will be stored securely by CIOB and/or our third party payment service providers and, unless you tell us otherwise, we will use these card details for payments in connection with this and any future order you may place with CIOB. Your order will be confirmed only upon receipt of the Fee in cleared funds by CIOB and will be subject to acceptance of your offer to purchase by CIOB in accordance with Clause 2.5.

3.2.3 If you choose to pay by selecting the “invoice ” option (not available for CPD) and you, your employer or other individual designated has an account with CIOB, CIOB will review your order and invoice you, your employer or other individual designated directly in accordance with Clause 3.6. Your order will be subject to (i) receipt by CIOB of your order and (ii) acceptance by CIOB of your offer to purchase in accordance with Clause 2.5.

3.3 In the unlikely event that due to a technical error, the amount of the Fee displayed on the Website or in the Brochure is incorrect, or the Fee has been changed on the Website but the Brochure is out of date, CIOB will notify you as soon as it reasonably can. If the correct amount of the Fee is higher than the amount displayed on the Website and/or in the Brochure, CIOB will contact you to notify you of the correct Fee, so you can decide whether or not you wish to continue with your order of the Course at the increased Fee.

3.4 Pursuant to Clause 3.3 if you decide you want to cancel your order CIOB will give you a full refund in respect of any amount you have already paid in accordance with Clause 4. If the correct Fee is lower, CIOB will refund you the difference only between the amount which you have paid and the correct Fee payable.

3.5 The provision of the Course is contingent upon CIOB having received cleared funds from you, your employer or other designated individual (if you select to invoice your employer or other individual) in respect of the Fee for the relevant Course. Without prejudice to CIOB’s rights and remedies under these Terms, if any sum payable is not paid in cleared funds on or before the due date (being the date the Course is booked if you are responsible for paying the Fee or within 30 days from the date of the invoice if your employer is responsible for paying the Fee, save that payment will be due immediately if booking is made less than 30 days before the Course start date), CIOB reserves the right, forthwith and at CIOB’s sole discretion, to suspend the provision to you and refuse you entry to the relevant Course.

3.6 Where you choose invoice for the payment of the Fee (not available for CPD), the following additional terms shall apply:

3.6.1 Upon receiving your order, CIOB will send an invoice to you, your employer or other individual designated within 3-5 working days;

3.6.2 Full payment in cleared funds of the Fee is due from your employer or other designated individual within 30 days from the date of the invoice or in accordance with clause 3.6.3;

3.6.3 Payment is due immediately if booking is made less than 30 days before the Course start date;

3.6.4 You, your employer or other individual designated are joint and severally liable for all unpaid invoices; and

3.6.5 You authorise CIOB to release to you, your employer or other individual designated details of your attendance, marks, exam results, general progress reports and any other information reasonably requested by your employer and which CIOB in its sole discretion considers appropriate for it to provide.

3.7 The Fee excludes any Additional Charges which shall be payable by you on and when they are due. Where, in addition to Fees, CIOB is required to collect applicable examination fees on behalf of a relevant professional body, these will be paid by CIOB on your behalf to that professional body.

4. Cancellation Rights

4.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”) you may cancel your purchase of the Course within a period of 14 calendar days (“Cancellation Period”) from the date on which the contract is concluded subject to Clauses 4.5 and 4.6.

4.2 You must inform CIOB of your decision to cancel by using one of the following methods within the Cancellation Period:

4.2.1 Emailing [email protected];

4.2.2 Calling the Academy team on +44 (0)1344 630810

4.3 On cancellation you will be entitled to a full refund of the Fees subject to the following limitations;

4.3.1. If you cancel a Course after the Cancellation Period, CIOB offers the following refund policy:

4.3.2 Up to 90 days’ prior to Course Start Date – 100% refund will be made

4.3.3 89-60 days’ notice prior to Course Start Date – 50% refund will be made

4.3.4 59-30 days’ notice prior to Course Start Date – 25% refund will be made

4.3.5 29 days’ notice or fewer prior to Course Start Date – no refund will be made

4.4 Refunds will be made using the same method of payment as you used for the purchase and will be paid within 30 days of you informing CIOB of the cancellation. If you have chosen to invoice your employer or other designated individual and at the time of cancellation the relevant invoice has not yet been paid then such invoice will be cancelled and a credit note will be issued. If you have chosen to invoice your employer or other designated individual and at the time of cancellation the relevant invoice has already been paid by your employer or other designated individual, the Fees will be credited to your employer’s or designated individual’s bank account within 30 days of cancellation (provided a UK bank account can be credited).

4.5 Your right to cancel and obtain any refund will be lost if you have given CIOB express consent to supply any services during the Cancellation Period and the service has been fully performed. If express consent has been given but the service is only part performed, you will be liable to pay for the services actually received.

4.6 If the contract is for the supply of digital content including but not limited to eBooks, Online Course and Online Study Materials your right to cancel and obtain any refund will be lost if you have given CIOB express consent to supply the digital content to you during the Cancellation Period or if you access the digital content before the expiry of the Cancellation Period.

4.7 For further details of your rights under the Consumer Contracts Regulations you can visit your local Citizens’ Advice Bureau or visit the Competition and Markets Authority website.

4.8 Your order of a Course is personal to you and you will not be permitted to transfer your enrolment on a Course to any other student.

4.9 CIOB reserves the right to use its discretion to determine whether to make refunds and/or deferrals in exceptional circumstances which fall outside Clause 4 and Clause 5 and to charge an additional fee in any such event to cover the administration costs incurred by CIOB. Any such additional fees will be communicated to you before you make your decision.

4.10 Where you have purchased multiple Classroom Courses as part of a package of products and you cancel or defer one or more of those Classroom or Online Courses, each Course which you cancel or defer will be treated separately and the relevant cancellation and deferral terms and administration costs set out in this Clause 5 will apply to each cancellation or deferral.

5. Additional Deferral/Transfer Policy

5.1 In addition to your rights under the Consumer Contracts Regulations, CIOB also offers the following deferral policy.

5.2 Transfer/Deferral Policy for Classroom Courses

5.2.1 You may defer the start date of your Course or transfer to a new Course at any time up to 14 days prior to the relevant Classroom Course start date, subject to availability on your chosen deferred Course and upon payment by you of any difference in the Fees payable for the two courses. You may only defer your Course start date once.

5.3 Transfer/Deferral Policy for Synchronous Online Courses

5.3.1. You may defer the start date of your Course or transfer to a new Course at any time up to 14 days prior to the relevant Classroom Course start date, subject to availability on your chosen deferred Course and upon payment by you of any difference in the Fees payable for the two courses. You may only defer your Course start date once.

5.4 Except as set out in Clauses 4 and 5, no cancellations and/or deferrals will be permitted for a Course.

5.5 You must defer your order in writing by email using the contact details that are set out at the end of these Terms.

5.6 CIOB reserves the right to cancel a Course at any time up to 14 days prior to the commencement of such Course. If CIOB cancel a Course, you will be entitled to a refund of any Fees paid in accordance with Clause 4.

5.7 You must cancel your place on the Course pursuant to Clause 5 by using one of the following methods:

5.7.1 Emailing [email protected] or

5.7.2 Calling Academy team on + 44(0)1344 630810

6. Study Materials

6.1 Where hard copy Study Materials accompany the Classroom Course, these Study Materials will be made available to you at the relevant premises where the Classroom Course is to take place and at the relevant time and/or on www.ciobacademy.org.

7. Classroom Courses, Online Course Content and Access Terms

7.1 Please see the description of the Course on the Website for details of the contents of the available Courses.

7.2 Except as set out in the description of the Course on the Website, no additional Study Materials and/or tuition (either online, face to face or classroom) will be provided by CIOB Academy.

7.3 You acknowledge that CIOB Academy operates a zero tolerance policy in relation to inappropriate behavior of delegates. In particular abusive or violent behavior directed at CIOB’s staff or other delegates and unfair or dishonest practices including but not limited to cheating, will not be tolerated under any circumstances. CIOB may at its reasonable discretion and without liability or an obligation to refund Fees, refuse to supply any Classroom Course to any delegate and may refuse to admit to, and may remove from any premises used by CIOB Academy, any delegate whose participation in any Classroom Course would, in CIOB’s reasonable opinion, be undesirable or whose behavior CIOB considers is or may be in breach of this Agreement.

7.4 In relation to Online Courses only the following points apply:

7.4.1 Upon receipt of a confirmation email from CIOB Academy you will be notified when you have access to the Online Course purchased and for the length of time such access will be made available to you, unless any such Online Course is removed.

7.4.2 The receipt of an Online Course is personal to you and you may not transfer your rights to access the Online Course or provide an Online Course to any other person.

7.4.3 You may incur charges to your internet service provider while you are accessing and/or downloading the Study Materials. Charges may also be payable to third parties for use of the software necessary to access and/or download the Study Materials. You are responsible to pay these charges.

7.5 In relation to Classroom Courses only the following points apply:

7.5.1 You must comply with all health and safety rules and regulations and any other reasonable security requirements that apply at the premises at which Classroom Courses are provided.

7.5.2 You must only use the premises at which Classroom Courses are provided for the purposes of participating in Classroom Courses.

7.5.3 CIOB Academy shall provide such presenters to present the Classroom Courses as it, in its sole discretion, deems fit and CIOB Academy shall be entitled at any time to substitute any presenter with any other person who, in CIOB Academy’s sole discretion, it deems suitably qualified to present the relevant Classroom Course.

7.5.4 If you require a visa to enable you to study with CIOB Academy you are responsible for obtaining the necessary visa and for ensuring that your attendance is satisfactory to meet your visa requirements.

7.5.5 You must sign an attendance register for each Classroom Course as required by the presenter.

7.5.6 Your personal possessions are your sole responsibility and CIOB accepts no responsibility and/or liability for anything that is lost or stolen from its venues. You are advised during a Classroom Course to keep your valuables with you at all times.

8. VLE Product

8.1 If the Course you purchase grants you access to CIOB Academy’s virtual learning environment (VLE), then the following terms in this Clause 8 shall apply:

8.1.1 Upon receipt of a confirmation email from CIOB Academy you will be notified when you have access to the VLE content purchased and for the length of time such access will be made available to you, unless any such content is removed.

8.1.2 The receipt of the VLE content is personal to you and you may not transfer your rights to access the VLE content or provide the VLE content to any other person.

8.1.3 You may incur charges to your internet service provider while you are accessing and/or downloading the VLE content. Charges may also be payable to third parties for use of the software necessary to access and/or download the VLE content. You are responsible to pay these charges.

8.1.4 VLE content is a product to be used as an enhancement to CIOB’s Courses. There is no fee paid by you to receive access to this product and therefore no refund for this product is available in any circumstances. CIOB have no responsibility to provide this content to you, to keep this content up to date or to monitor this content.

8.1.5 CIOB Academy make no warranties, whether express or implied in relation to the accuracy of any VLE content. VLE is provided on an “as is” and “as available” basis. All warranties, conditions and other terms implied by law (whether by statute, common law or otherwise) are excluded with regards to VLE, to the extent permitted by law, including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy and completeness.

8.1.6 If for any reason, the Course is cancelled by you then access to the VLE content will be cancelled immediately.

9. System Requirements

9.1 Please note that it is your responsibility to check that the computer you plan to use to access your Study Materials and the Online Course (and CIOB Online Library, where applicable) is compatible with the minimum specification requirement that relates to the Online Course you are ordering. You acknowledge and accept that CIOB cannot be held responsible for any technical problems you encounter following the purchase of an Online Course.

10. Modifications to content of existing courses or technology enhancements

10.1 From time to time, CIOB Academy may make modifications, enhancements or issue clarifications (for example, to clarify ambiguous regulatory drafting) to the audiovisual, interactive or written Online Courses. You will have access to such changes free of charge only to the extent that such changes relate to the Online Course purchased by you.

11. Annual (or other term) Updates

11.1 Certain Online Courses will periodically be superseded by new legislation or the issue of new regulations. Following the enactment of new legislation or the issue of new regulations, CIOB Academy may produce Online Courses covering the new material. If new legislation or regulations supersedes existing Online Courses, these may be available for purchase as new Online Courses.

11.2 For the avoidance of doubt, purchase of a current Online Course does not entitle you to have access to future revised Online Courses as part of the original purchase.

12. Technical Support and Access

12.1 CIOB Academy will provide technical and content support to individuals who have purchased an Online Course in respect of the Online Course purchased (and CIOB Online Library, where applicable), in accordance with the provisions referred to below.

12.2 If you report a fault to CIOB, CIOB will use reasonable endeavours to provide a solution but CIOB does not guarantee that the technical support provided will resolve your technical problems. If you receive technical advice from CIOB then CIOB will not accept any responsibility for any problem if you do not ensure that such advice is strictly followed.

12.3 You accept and acknowledge that periods of downtime may be required in respect of the information technology infrastructure connected to the Website and that technical support may not be available during such periods of downtime. Further you accept that you will not have a claim for breach of contract or otherwise in respect of such period of unavailability.

12.4 CIOB will use reasonable endeavours to make the Online Course (and CIOB Online Library, where applicable) available but cannot guarantee uninterrupted, timely or error free availability or that defects will be corrected. CIOB reserves the right to suspend access to the Website for the purpose of scheduled or emergency maintenance, repairs or upgrades to improve the performance or functionality of the Website.

12.5 You also accept and acknowledge that CIOB cannot be held responsible for any delay or disruptions to your access to the Online Course (and CIOB Online Library, where applicable) as a result of such suspension or any of the following:

12.5.1 the operation of the internet and the World Wide Web, including but not limited to viruses;

12.5.2 any firewall restrictions that have been placed on your network or the computer you are using to access the Online Course (or CIOB Online Library, where applicable);

12.5.3 failures of telecommunications links and equipment; or

12.5.4 updated browser issues.

13. Warranties

13.1 CIOB will provide the Study Materials in accordance with the Course description which is set out on the Website (please see Clause 7.1).

13.2 CIOB expects you to take reasonable care to verify that the Course and Study Materials in question will meet your needs. CIOB does not make any commitment to you that you will obtain any particular result from your use of the Study Materials or that you will obtain any particular qualification on completion of the Course (unless otherwise stated on the Website).

13.3 CIOB does not make any representation, guarantee or commitment to you that the Study Materials will be error free.

13.4 CIOB does not make any commitment that the Online Course or CIOB Online Library will be compatible with or operate with your software or hardware.

13.5 All representations, warranties and/or terms and/or commitments not expressly set out in these Terms (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible by law.

14. Limitation of liability

14.1 The exclusions and limitations of liability contained in these Terms do not apply to a party’s liability: (i) for fraud or willful default; (ii) for death or personal injury caused by its negligence; or (iii) where such limitation or exclusion cannot lawfully be excluded.

14.2 Except as set out in these Terms, CIOB shall not be responsible for losses that result from its failure to comply with these Terms including, but not limited to, losses that fall into the following categories:

14.2.1 indirect or consequential losses;

14.2.2 loss of income or revenue;

14.2.3 loss of business;

14.2.4 loss of anticipated savings; or

14.2.5 loss or corruption of data.

14.3 CIOB is not responsible to you for any data that you lose either (a) as a result of accessing the Online Course, or (b) as a result of accessing CIOB Online Library, or (c) during completion of any Online Course. It is your responsibility to ensure that you regularly save and back up (i) all data which you hold on the computer from which you are accessing the Online Study Materials or CIOB Online Library, and (ii) all data that you are inputting when completing the Online Course.

14.4 Save as otherwise set out in this section “Limitation of liability”, CIOB’s maximum aggregate liability to you for any claims that you may have against CIOB for direct loss in contract, tort or otherwise arising out of or in connection with these Terms, the Course and the Study Materials and any technical support shall be limited to the amount of the Fee which has been paid, or is payable, by you or on your behalf.

14.5 CIOB will not be held responsible for any delay or failure to comply with its obligations under these Terms if the delay or failure arises from any cause which is beyond CIOB’s reasonable control. This condition does not affect your statutory rights.

14.6 Each provision in this Clause 14 shall be construed separately as between you and CIOB. If any part is held to be unreasonable, inapplicable, or unenforceable, but would be valid if some part thereof was deleted such provision shall apply but with such modification as may be necessary to make it valid and effective.

15. Disclaimer

15.1 The Courses are for training purposes only. CIOB will not accept any responsibility to any party for the use of the tuition provided and/or the contents of the Study Materials for any purpose other than training for educational purposes, including but not limited to the giving of advice by you to any third party.

16. Intellectual property

16.1 At all times, CIOB and/or its licensors, remain the owner of the intellectual property in the Courses, the Study Materials and CIOB Online Library content. No Course and/or Study Materials and/or CIOB Online Library content, nor any part thereof may be reproduced, stored in a retrieval system or transmitted any form or by any means without the prior written permission of CIOB.

16.2 In consideration of receipt by CIOB of the Fee, CIOB grants to you a non-exclusive, non-transferable licence to use the Study Materials and CIOB Online Library content for the sole purpose of studying for the Classroom Course and/or the Online Course. For Online Study Materials the licence granted is to use the Online Study Materials on one computer only.

16.3 Save as expressly set out in these Terms, you may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit, make available, disseminate or distribute in any way any of the Study Materials or CIOB Online Library content. You may not modify, adapt, merge, translate, disassemble, decompile, recompile or reverse engineer any software forming part of the Online Study Materials or CIOB Online Library content or create derivative works based on the whole of or any part, or which incorporate, the Online Study Materials or CIOB Online Library content into any software program.

16.4 Use of the Study Materials not expressly permitted in these Terms is strictly prohibited and will constitute an infringement of either CIOB’s copyright or CIOB other intellectual property rights, and/or the copyright or other intellectual property rights of CIOB’s licensors.

Additional Terms and Conditions for the CIOB Academy Payment Plan

These Additional Terms and Conditions apply to all Delegates who wish to study an Applicable Course and who choose to pay for their Applicable Course using the CIOB Academy Payment Plan. These Additional Terms and Conditions are in addition to the General Terms and Conditions and the Website Terms of Use (if you purchase the Applicable Course via the Website) that apply to the sale of any Classroom Course or Online Course.

Please read these Additional Terms and Conditions carefully before purchasing an Applicable Course and choosing to pay using the CIOB Academy Payment Plan. Please print off or keep a copy of these Additional Terms and Conditions for your records. CIOB Academy will not file or otherwise keep a copy of the agreement concluded between you and CIOB ACADEMY and a concluded agreement will not be available from CIOB Academy at a future time and date.

By ordering an Applicable Course and agreeing to pay using the CIOB Academy Payment Plan, you are confirming your agreement to be bound by these Additional Terms and Conditions.
If there is any conflict between these Additional Terms and Conditions, the General Terms and Conditions and the Website Terms of Use, the conflict shall be resolved according to the following order of priority; (1) the Additional Terms and Conditions; (2) the General Terms and Conditions; and (3) the Website Terms of Use.

1. Definitions

1.1. Words and expressions defined in the General Terms and Conditions have the same meaning in these Additional Terms and Conditions except to the extent that they are varied by these Additional Terms and Conditions.

1.2. In these Additional Terms and Conditions, the following terms have the following meanings:

“Applicable Courses” means the Chartered Membership Programme and Certificate in Site Management.
“Qualifying Delegate” means any person who purchases an Applicable Course and qualifies for the CIOB AcademyPayment Plan under Clause 2.2 of these Additional Terms and Conditions.
“Module” means Standardized or self-contained segment that with other such segments constitutes an Online Course.

2. Additional Terms and Conditions

2.1 The CIOB Academy Payment Plan enables Qualifying Delegates to pay their Course Fees instalments, the first instalment being due at the time your order is placed. The remainder of your Course Fees will be due in two equal instalments, 50% of the total payable before the start of the course and 50% of the total payable at the midpoint of the course.

2.2 In order to qualify for the CIOB Academy Payment Plan, you must meet all the following requirements:

2.2.1 you must purchase a complete Applicable Course;

2.2.2 all phases of the Applicable Course must be ordered at the same time;

2.2.3 all orders must be placed via the Academy site, by selecting the invoice payment option, and including a request to pay via installments;

2.2.4 You must pay the first instalment of 50% of the total Course Fee for your Applicable Course within 30 days of placing your order or immediately if booking is made less than 30 days before the Course start date;

2.2.5 if you have not previously set up an account with CIOB, you will receive an email from CIOB Academy team attaching a copy of the CIOB new customer form, which you must complete and return to CIOB Academy at [email protected] within 48 hours of placing your order.

2.3 The CIOB Academy Payment Plan shall not be available where the requirements of Clause 2.2, above have not been met in full.

2.4 The CIOB Academy Payment Plan is not available to delegates whose Course Fees are being paid by their employer.

2.5 If you are required to complete the CIOB Academy new customer form, and do not return the form within 48 hours of placing your order, your order will be cancelled.

2.6 It is your responsibility to ensure that the required payments are made in accordance with Clause 2.1 of these Additional Terms and Conditions. Any failure to make payment of an instalment in accordance with these Additional Terms and Conditions will be a breach of the terms of the CIOB Academy Payment Plan and, without prejudice to any other rights it may have, CIOB Academy reserve the right to:

2.6.1 – withdraw you from the CIOB ACADEMY Payment Plan; and/or

2.6.2 – refuse admittance to you to the Applicable Course and/or any assessments or exams relating to the Applicable Course; and/or

2.7 Where CIOB Academy takes action under Clause 2.6 of these Additional Terms and Conditions, you will not be entitled to a refund of any Course Fees already paid.

2.8 CIOB Academy will not charge you interest on Course Fees due pursuant to the CIOB Academy Payment Plan.

2.9 The CIOB Academy Payment Plan shall not be available in respect of Applicable Courses which have already been purchased by you and/or where the Applicable Course has already commenced.

2.10 The CIOB Academy Payment Plan does not include any other discount or financial benefit to Qualifying Students and excludes any amounts payable to Awarding Bodies or any other professional body for membership, if applicable, which must be paid in full on their due date.

2.11 CIOB Academy may withdraw the CIOB Academy Payment Plan at any time in its sole discretion. Any such withdrawal shall not affect Qualifying Students who have purchased and are participating in an Applicable Courses and using the CIOB Academy Payment Plan at the date of such withdrawal. The CIOB Academy Payment Plan shall continue to be available to those Qualifying Students in relation to the Applicable Course which they are undertaking.

2.12 If you have breached, or, are in breach of any of the General Terms and Conditions and/or these Additional Terms and Conditions, you will cease to be eligible for the CIOB Academy Payment Plan in respect of the relevant Applicable Course and any future courses you may book, and CIOB Academy reserve the right to withdraw you from the CIOB Academy Payment Plan and any remaining Course Fees will become immediately due and payable in full. If you default in making payment in accordance with the CIOB Academy Payment Plan, CIOB Academy may also inform the relevant external awarding bodies, institutes and professional bodies with whom you are registered.

2.13 If you cancel your order in accordance with Clause 4 of the General Terms and Conditions, you will cease to be eligible for the CIOB Academy Payment Plan in respect of the relevant Applicable Course and any remaining Course Fees due by you will become immediately due and payable in full. If a refund is due to you in accordance with Clause 4 of General Terms and Conditions, you shall only be entitled to a refund of amounts paid prior to cancellation.

2.14 The CIOB Academy Payment Plan is offered subject to availability. Acceptance of your application for the CIOB Academy Payment Plan is at the sole discretion of CIOB Academy.

2.15 CIOB Academy may update or amend these Additional Terms and Conditions from time to time to comply with law or to meet its changing business requirements without notice to you. Any updates or amendments will be posted on the Website.

2.16 These Additional Terms and Conditions and any other matters arising out of or in relation to these Additional Terms and Conditions, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out of or in connection with these terms and conditions.

CIOB Academy 15% Member Discount Offer

Terms and Conditions

These terms and conditions (“Terms and Conditions”) and CIOB Academy’s general terms and conditions which apply in respect of all CIOB Academy’s products and which are available at www.ciobacademy.org/terms (“General Terms and Conditions”), apply to this offer (“Offer”) and to the sale of CIOB Academy ‘s courses in conjunction with the Offer.

Please read these Terms and Conditions and the General Terms and Conditions carefully before purchasing the relevant Course and print off a copy for your records. CIOB Academy will not file or otherwise keep a copy of the agreement concluded between you and CIOB Academy and a copy of the concluded agreement will not be available from CIOB Academy at a future time and date.

By redeeming the Offer and ordering the Course, you are confirming your agreement to be bound by these Terms and Conditions and the General Terms and Conditions.
If there is any conflict between these Terms and Conditions and the General Terms and Conditions, these Terms and Conditions will prevail.

In these Terms and Conditions, “CIOB Academy ” means CIOB Academy operated by The Chartered Institute of Building (CIOB), 1 Arlington Square, Downshire Way, Bracknell, RG12 1WA., registered under Charity No. (England and Wales) 280795 (Scotland) SC041725, VAT registration number 492 0644 43, tel: +44 (0) 1344 630700

Conditions of offer

1. The Offer is only available in accordance with these Terms and Conditions and to customers (“Customers”) who:
a. are members of the Chartered Institute of Building
b. study courses as classroom courses at any venue used by CIOB Academy to deliver classroom courses;
c. study Construction Management Essentials courses via the CIOB Academy’s Virtual Learning Environment (VLE).

2. The Offer consists of a 15% discount from the current list price of the relevant Course when booking the Course.

3. The Offer does not include any other discount or financial benefit to Customers and does not apply to amounts payable to the professional body for student/delegate registration, exemptions and examination entries.

4. The Course is only available at CIOB Academy course venues and the Offer is made subject to availability and to the Course running on the scheduled dates.

5. If CIOB Academy refuse the redemption of the Offer when submitted as part of an order, for any reason, CIOB Academy will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.

6. Redeeming the Offer assumes acceptance of these Terms and Conditions and the General Terms and Conditions. Customers may be required to provide written acknowledgement of acceptance of these Terms and Conditions before redeeming the Offer.

Redeeming the Offer

7. To redeem the Offer, Customers must book through the CIOB Academy website.

8. Customers must email CIOB Academy at [email protected] or call CIOB Academy on +44(0)1344 630810 to give their membership number, and receive the coupon code to redeem the offer.

9. Subject to availability, Customers may redeem the Offer in relation to any dates available at any of the CIOB Academy Classroom Courses or Asynchronous Online Construction Management Essentials Courses on condition that their offer to purchase the Course has been accepted by CIOB Academy.

10. The Offer can only be redeemed against a new booking onto the Course from a Customer who has not already booked a place on the Course.

11. Customers cannot use this Offer in conjunction with any other discounts or offers by CIOB Academy for the Course.

12. The Offer is non-transferable by the Customer (either to another Customer or to a course not listed in clause 9 of these terms and conditions) and no cash alternative will be offered.

Amendments/cancellation

13. CIOB Academy’s standard cancellation and deferral terms will apply to the Course as set out in the General Terms and Conditions. Should any refund be due to a Customer, the value of such refund will be the amount of fees actually paid by the Customer. Should a Customer choose to defer the start date of their Course in accordance with the General Terms and Conditions, the Offer will apply to the rebooking of the deferred course.

14. If CIOB Academy cancels the Course, we will credit the Customer with the monetary value paid only.

15. If, after redeeming the Offer, a Customer cancels their booking for the Course, then the Offer will no longer be available to that Customer (even if still generally available to other Customers).

16. CIOB Academy reserves the right to withdraw this Offer at any time without notice. CIOB Academy may update or amend the Offer, these Terms and Conditions and/or the General Terms and Conditions from time to time to comply with law or meet its changing business requirements without notice to you. Any updates or amendments will be posted on the CIOB Academy website at www.ciobacademy.org

Data protection

17. CIOB will process the information it receives from you or otherwise holds about you in accordance with these Terms and Conditions, the General Terms and Conditions, and its privacy policy, which is available at https://www.ciobacademy.org/privacy-policy/
Miscellaneous

18. CIOB is not liable for any delay or failure to perform any obligation to Customers that is caused by any circumstance beyond CIOB reasonable control or by any act or omission of any third party. CIOB shall not be liable to any Customer for any financial loss arising out of the refusal, cancellation or withdrawal of any Offer or any failure or inability of a Customer to redeem the Offer for any reason.

19. These Terms and Conditions and any non-contractual obligation arising out of or in connection with these Terms and Conditions shall be governed by and construed in accordance with English law and CIOB and Customers irrevocably submit to the exclusive jurisdiction of the English courts with regard to any claim arising under or in connection with these Terms and Conditions and any non-contractual obligation arising out of or in connection with these Terms and Conditions.

Terms & Conditions – CIOB Technical Publications

General

These Terms and Conditions apply only to publications sold by the CIOB. Any publications that are advertised on www.ciobacademy.org/publications/ but are sold and despatched by Wiley.com will be bound by Wileys Terms and Conditions.

Electronic documentation/downloads/eBooks titles purchased are for the sole use of the customer who made the purchase, they cannot be shared to forwarded to others.

Definitions

“CIOB” means Chartered Institute of Building (CIOB) and/or CIOB Academy as the context may require;
“Price” means the amount payable Technical Publication in all formats and shall include any VAT payable (if applicable) but excludes Additional Charges;
“Member” means individuals who are either a Chartered member (MCIOB), Fellow (FCIOB), applicant member, student member, Associate member (ACIOB), or Incorporate member (ICIOB) of the CIOB;
“Terms” means these Terms and Conditions, the Additional Terms and Conditions and the Website Terms of Use if you purchase a Course via the Website;
“Website” means www.ciobacademy.org; and “you” means the individual purchasing the Course.
“Technical Publications” includes Codes of Practice, Guide’s and Information Sheets and include any hardcopy or electronic formats available.

1. Payment terms

1.1 The Price for any Technical Publication at any given time will be displayed on the Website and/or will be notified to you by a CIOB Knowledge Hub and/or CIOB representative. Prices are quoted in pounds sterling, exclusive of VAT and exclusive of any Additional Charges.

2. VAT charges

2.1 Customers based outside the EU (but including the Channel Islands and Switzerland) who have selected VAT-able items in their order will not be charged VAT. For further details contact the Knowledge Hub team (details below).

2.2 Technical Publications in hardcopy and electronic format are currently zero rate VAT. If VAT is placed back on either format, CIOB have the right to amend the pricing policy in accordance with UK government tax rules.

3. Pricing and editions

3.1 CIOB believes all prices and details to be correct, but these may be subject to alteration without prior notice.

3.2 The total amount payable including goods and delivery is displayed in the cart before proceeding to the billing address and checkout sections.

4. Delivery and despatch

4.1 Standard delivery for UK orders is within 3-4 days.

4.2 Goods sent outside the UK are sent by standard postal services and delivered within approximately 7–21 working days.

4.3 Orders are normally despatched the following working day subject to stock availability.

4.4 Urgent UK delivery services* are available at cost plus 20% administration fee. Please contact CIOB Knowledge Hub on +44 (0)1344 630700 or email [email protected] for information.

*CIOB Technical Publications urgent delivery exclusions (UK orders)
The following postcode areas are not included in the CIOB Technical Publications ‘next working day delivery’ service (these areas are not covered as part of the postal services used):

BT Northern Ireland
GY Guernsey (Channel Islands)
HS Lewis
JE Jersey (Channel Islands)
PA20-75
PA78 Coll
ZE Shetlands
KW15-17 Orkney
PH 30-50
IM Isle of Man

5. Postage and packing rates

P&P is calculated on the net value of goods before any discounts and/or VAT is added.

Order Value	Charge	Notes
£0 – £30	£3	Minimum charge
£31 – £100	10% of total order value	Minimum charge
£101 – £200	£10	Flat fee
£201 and over	Free

Overseas Orders

Order Value	Charge	Notes
£0 – £50	£15	Minimum charge
£51 and above	20% of total order value	Minimum charge

6. Customs

6.1 When ordering products from CIOB for delivery outside of the UK customers’ orders may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the customer; we have no control over these charges. Customs policies vary from country to country, so customers should contact their local customs office for further information. Additionally, please note that when ordering from CIOB, customers are considered the importer of record and must comply with all laws and regulations of the country in which they are receiving the products. Our customers’ privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

7. Availability

7.1 Any information regarding availability is subject to our stock levels. This website does not link to our stock database and so availability dates/stock levels as displayed on this website are subject to change.

8. Cancellation

8.1 Customers may cancel their order at any time prior to despatch (except electronic documentation/downloads/eBooks). You must inform CIOB of your decision to cancel by using one of the following methods within the Cancellation Period:

Emailing: [email protected]

Calling the Knowledge Hub team: +44 (0)1344 630700

9. Returns and refunds

9.1 Any claim for non or late delivery of goods must be made within 28 days of placing the order. A returns form should accompany any returned items. (Available by e-mailing the Knowledge Hub team): [email protected]

9.2 Electronic documentation/downloads/eBooks titles purchased cannot be returned, refunded, or exchanged even if purchased in error. If you experience technical difficulty in downloading or accessing a title, please contact us.

9.3 Goods remain the property of CIOB until paid for in full.

9.4 Refunds will be made using the same method of payment as you used for the purchase and will be paid within 30 days of you informing CIOB of the cancellation. If you have chosen to invoice your employer or other designated individual and at the time of cancellation the relevant invoice has not yet been paid then such invoice will be cancelled and a credit note will be issued. If you have chosen to invoice your employer or other designated individual and at the time of cancellation the relevant invoice has already been paid by your employer or other designated individual, the Fees will be credited to your employer’s or designated individual’s bank account within 30 days of cancellation (provided a UK bank account can be credited)

10. Return of goods (hardcopies)

10.1 Customers wishing to return their order may do so up to 14 days from the invoice date for UK customers and 28 days for overseas customers. A returns form should accompany any returned goods (see above).

10.2 Goods must be returned in a re-saleable condition and customers must arrange for their return at their own expense. A refund to the value of the goods (excluding original despatch costs) will be made within 30 days.

Please address all returns to:

The Chartered Institute of Building,

Knowledge Hub,

1 Arlington Square,

Downshire Way,

Bracknell,

RG12 1WA

10.3 Customers returning damaged or incorrectly despatched goods should be returned with original packaging if possible, and with a returns form within 14 days of the invoice date for UK customers and 28 days for overseas customers.

10.4 Where goods are damaged or incorrectly despatched, replacement goods will be sent to the customer. Alternatively, a complete refund for the goods and original despatch costs will be provided.

10.5 CIOB will also bear the full cost of returning the goods, by arranging to have the goods collected at our cost.

10.6 Customers wishing to return damaged or incorrectly despatched goods should contact our Customer Service team on +44 (0)1344 630700 or email [email protected] to request details.

11. Special offers, promotions and discounts

11.1 Where customers are responding to a promotional offer or discount, a discount code may be required (applied during the checkout process) to amend the price on a qualifying order or a physical voucher will be presented at the till if purchasing in store.

11.2 Where a discount or promotional code is offered against a specific item or group of items, the discount or offer can only be claimed against those particular items.

11.3 Discounts are generally offered on the order sub-total; postage & packing costs are calculated before discounts are applied.

11.4 Generally, unless specified, only one discount/promotional code will be allowed per order or per customer, per transaction, per day.

11.5 Promotional codes and discount vouchers can only be used on full-priced items and cannot be used in conjunction with other discounts or offers. Sale and discounted items are excluded.

11.6 Customers eligible for ongoing discounts (including CIOB members and students) will only be able to claim one form of discount on their order i.e. discount or promotional codes cannot be used in addition to their standard discount.

11.7 CIOB reserves the right to withdraw or change promotional offers and discounts at any time and refuse any application

12. Student discount

12.1 We offer a 10% student discount on CIOB Technical Publications on presentation of a valid student identification card.

12.2 Students wishing to claim their discount online should contact the CIOB on +44 (0)1344 630700 or email [email protected] to claim their discount.

12.3 CIOB reserves the right to withdraw or change promotional offers and discounts at any time and refuse any application.

13. Mistakes and complaints

Any mistakes in invoices, receipts or payments, once agreed, will be corrected as soon as possible, and at the latest, within 30 days of agreeing to do so. All complaints will be acknowledged within 5 working days, along with notification of the length of time estimated for its resolution. All complaints should be addressed to:

The Chartered Institute of Building,

Knowledge Hub,

1 Arlington Square,

Downshire Way,

Bracknell,

RG12 1WA

Tel +44 (0)1344 630700

Email [email protected]

14. Warranties

14.1 CIOB expects you to take reasonable care to verify that the Publication purchased will meet your needs.

14.2 CIOB does not make any representation, guarantee or commitment to you that our Technical Publications will be error free.

14.3 CIOB does not make any commitment that publications purchased in electronic formats will be compatible with or operate with your software or hardware.

14.4 All representations, warranties and/or terms and/or commitments not expressly set out in these Terms (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible by law.

15. Limitation of liability

15.1 The exclusions and limitations of liability contained in these Terms do not apply to a party’s liability: (i) for fraud or wilful default; (ii) for death or personal injury caused by its negligence; or (iii) where such limitation or exclusion cannot lawfully be excluded.

15.2 Except as set out in these Terms, CIOB shall not be responsible for losses that result from its failure to comply with these Terms including, but not limited to, losses that fall into the following categories:

15.2.1 indirect or consequential losses;

15.2.2 loss of income or revenue;

15.2.3 loss of business;

15.2.4 loss of anticipated savings; or

15.2.5 loss or corruption of data.

15.3 CIOB is not responsible to you for any data that you lose either (a) as a result of accessing the online content, or (b) as a result of accessing CIOB Online Library. It is your responsibility to ensure that you regularly save and back up and (c) all data which you hold on the computer from which you are accessing electronic formats or CIOB Online Library.

15.4 Save as otherwise set out in this section “Limitation of liability”, CIOB’s maximum aggregate liability to you for any claims that you may have against CIOB for direct loss in contract, tort or otherwise arising out of or in connection with these Terms, the Publications and any technical support shall be limited to the amount of the Price which has been paid, or is payable, by you or on your behalf.

15.5 CIOB will not be held responsible for any delay or failure to comply with its obligations under these Terms if the delay or failure arises from any cause which is beyond CIOB’s reasonable control. This condition does not affect your statutory rights.

15.6 Each provision in this Clause 15 shall be construed separately as between you and CIOB. If any part is held to be unreasonable, inapplicable, or unenforceable, but would be valid if some part thereof was deleted such provision shall apply but with such modification as may be necessary to make it valid and effective.

16. Disclaimer

16.1 CIOB will not accept any responsibility to any party for the use and interpretation of the contents of any technical publication.