Resident Engagement – Key to Delivering Successful Retrofit

Resident engagement is one of the most important parts of a successful retrofit project. Retrofit on people’s homes can often be invasive and disruptive, so it’s crucial that you have the support of occupants from the very start. Key barriers to resident engagement are tightly linked to a lack of retrofit knowledge, misconstrued cost vs perceived value, and limited trust in the quality of contractors’ workmanship. This CPD is delivered by Claire Brown, Senior Consultant at Turner & Townsend, who supports on Learning & Development at RISE (Retrofit Information, Support and Expertise). She covers how to overcome common barriers to retrofit and ensure your resident engagement becomes the key to a successful retrofit project.