Communication: Effective Techniques

Commercial and Contractual Knowledge


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Explore the different stages of communicating effectively; planning, selecting, creating and receiving.

In this course you will learn how to communicate effectively by exploring the different stages of communication: planning, selecting, creating, receiving.

It will also provide ideas on the right medium to choose for your communication whether this be by email, telephone or in person.

Members gain 1 CIOB CPD points when you reflect on the ethical aspects of your learning from this activity.

Event Details

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30 minutes

An online course with interactive eLearning.

Accordion Closed

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  • Understand the different stages of communication
  • Learn to communicate effectively
  • Understand the different mediums of communication
  • Poor communication
  • Planning the message
  • Selecting the right channel
  • Avoiding barriers
  • Receiving the message
  • Providing feedback

There are no specific entry requirements for this course.


There is no formal assessment, but you will be quizzed throughout the course to assess your level of understanding.

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