Communication Skills


  • GBP
  • USD
  • EUR
  • HKD


Communication is at the heart of everything that we do and is vital for success in business and life.

At its simplest level, communication is about transmitting messages from one source to another. This course provides scenario-based learning to understand how we should communicate clearly to avoid miscommunication.

Effective communication is crucial in the construction industry to ensure successful collaboration, avoid misunderstandings, enhance project management, improve safety, improve customer service and increase productivity. Good communication helps build trust, clarify responsibilities and expectations, and resolve issues quickly.

Members gain 1 CIOB CPD points when you reflect on the ethical aspects of your learning from this activity.

Event Details

icon of a location pin
icon of a clock
30 minutes

An online course with interactive eLearning.

Course Delivery

  • Accessing the live webinar sessions during the course require delegates to register using teams
Accordion Closed

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

  • Understand how to communicate effectively
  • Learn how to avoid miscommunication
  • The importance of good communication
  • The communication process
  • The meant-sent-received machine
  • Choosing the right tool
  • Emotional Intelligence

There are no specific entry requirements for this course.


There is no formal assessment, but you will be quizzed throughout the course to assess your level of understanding.

Other currencies

Skills Development

Our courses, CPD and publications are guaranteed to meet your development needs and help you gain and maintain industry qualifications and CIOB membership.

We offer on-demand, in-person training, as well as dedicated training solutions to meet your company's needs.