Empowering clients on their digital journey


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Clients are key to addressing all our big challenges as an industry: net zero, building safety and quality, digital technology, training and apprenticeships, social value, diversity and inclusion, procurement practices, to name a few. And there are a range of tools available to make the whole construction process better, from the moment the first element is designed right through to the occupation and management of the final building. But, how can clients be more proactive in driving better project outcomes?

In this webinar, CIOB’s Client of the Year Award winner Merthyr Tydfil County Borough Council explain how technology played a role in delivering an outstanding new transport hub with a discussion that brings in the perspectives of clients, consultant, contractor and technical expert.


Mike Foy, CIOB President 2021/22

  • Alun Evans, Merthyr Tydfil CBC, Strategic Infrastructure Programme Manager
  • Matt Thomas, Percy Thomas Architects (Capita), Associate Director
  • Ross Williams, Morgan Sindall, Project Manager

You can also download a paper here with tips and advice for clients to drive a better construction process, developed by Bluebeam and supported by CIOB.

It identifies the steps that you can take to carry out a digital readiness audit in your organisation and also covers topics such as:

  • Selecting the right digital provider for your culture
  • Ensuring that systems and data are successfully integrated
  • The key data that all clients must ask to see
  • Managing change, both internally and with the supply chain
  • Driving accountability and managing risk


Members gain 1 CIOB CPD point when you reflect on the ethical aspects of your learning from this activity.


Decision Making and Leadership



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